1. Booking & Confirmation
1.1. Bookings are subject to availability and are only confirmed once a non-refundable deposit (see Section 2) has been received.
1.2. A confirmation email will be sent once the deposit has been processed, outlining the date, time, and agreed package.
2. Deposit & Payment
2.1. The Venue Fee is a non-refundable deposit and is required at the time of booking to secure the date.
2.2. Full payment is required 7 days prior to the event date.
2.3. Failure to pay the balance by the due date may result in cancellation and forfeiture of the deposit.
2.4. Payments are accepted via Bank Transfer to The Treehouse Tea Room Account: 20891121 Sort Code: 04-06-05
3. Cancellation Policy
3.1. Venue Fee is non-refundable.
3.2. If The Treehouse Tea Room must cancel due to unforeseen circumstances, a full refund will be provided.
4. Guest Numbers (Minimum 15 – Maximum 32)
4.1. Minimum of 15 Adult Afternoon Tea Bookings/Payments are required for private gatherings. 4.2. Final guest numbers must be confirmed no later than 7 days before the event.
4.3. You will be charged based on the final confirmed number, regardless of no-shows on the day.
5. Venue Use –
Note: Access is through Lu Lu’s Gift Company and up a staircase
5.1. The venue hire includes exclusive use of the Treehouse Tea Room for the agreed time slot. 5.2. Organiser access is granted 45 minutes prior to event start time. Doors will open for guest access 15 minutes before the event and close 15 minutes after scheduled start time.
5.3. During the event, staff must be notified of any persons needing to exit the event and assistance will be given to open exits.
5.4. Venue must be vacated at agreed end time.
5.5. Any additional time beyond the agreed duration may incur extra charges.
5.6. Decorations may be brought in but must not cause damage to the property.
5.7. Smoking and vaping are strictly prohibited on the premises.
6. Food & Drink
6.1. All food and beverages must be provided by Treehouse Tea Room unless otherwise agreed in writing.
6.2. Please inform us of any dietary requirements or allergies at least 7 days prior to the event.
6.3. We cannot guarantee an allergen-free environment but will take reasonable precautions.
7. Damage & Liability
7.1. The client is responsible for any damage caused to the venue or its contents during the hire period.
7.2. Treehouse Tea Room accepts no liability for personal belongings lost, stolen, or damaged during the event.
7.3. Children must be supervised at all times.
7.4. Treehouse Tea Room is not responsible for the removal or disposal of any waste brought in by guests, including decorations, gift wrapping, packaging, or any other materials not provided by us. The client is responsible for ensuring all such items are removed from the premises at the end of the event. Additional cleaning or waste disposal fees may apply if the venue is not left in a satisfactory condition.
8. Force Majeure
8.1. Treehouse Tea Room shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control (e.g., severe weather, power failure, natural disasters, etc.).
9. Conduct
9.1. We reserve the right to refuse service or end the event early if guests display inappropriate or disruptive behaviour.
10. Photography & Marketing
10.1. We may take photographs during events for marketing purposes. Please inform us in writing if you do not consent to this.
10.2. Any photography by guests must respect the privacy of other patrons and staff.
Acceptance of Terms
By confirming your booking and paying the deposit, you agree to the above terms and conditions.
Treehouse Tea Room – Terms and Conditions
Welcome to Treehouse Tea Room. We aim to provide a warm and enjoyable experience for all our guests. By entering and using our premises, you agree to the following terms and conditions:
1. Reservations & Walk-Ins
1.1. We accept both reservations and walk-ins, subject to table availability.
1.2. Reservations are recommended during peak hours, weekends, or special events.
1.3. Reserved tables will be held for a maximum of 15 minutes unless otherwise arranged.
2. Time Limits
2.1. During busy periods, we may implement time limits (e.g., 90 minutes) to ensure fair use of space for all guests.
2.2. We will always notify you if a time limit applies at the time of seating.
3. Allergies & Dietary Requirements
3.1. Please inform staff of any food allergies or dietary needs before ordering.
3.2. While we take all reasonable precautions, we cannot guarantee an allergen-free environment.
3.3. Our menu is prepared in a kitchen where allergens are present.
4. Outside Food & Drink
4.1. No outside food or drink may be consumed on the premises without prior agreement (e.g., birthday cakes for pre-booked celebrations).
4.2. A plating fee may apply for any approved outside food items.
5. Children & Supervision
5.1. Children are welcome but must be supervised by an adult at all times.
5.2. For safety reasons, running or climbing is not permitted inside the tea room or any outdoor seating areas.
6. Pets
6.1. Well-behaved dogs are welcome in designated areas only.
6.2. Dogs must remain on a lead and under control at all times.
7. Behaviour & Conduct
7.1. We reserve the right to refuse service or ask guests to leave if they are behaving in a disruptive, aggressive, or inappropriate manner.
7.2. Respectful behaviour toward staff and other patrons is expected at all times.
8. Waste & Cleanliness
8.1. Guests are expected to leave their table in a reasonably tidy condition.
8.2. Treehouse Tea Room is not responsible for disposing of personal or event-related waste (e.g., party bags, decorations, packaging, etc.). Please take any such items with you when leaving.
9. Photography & Social Media
9.1. Casual photography is welcome, but please be considerate of other guests’ privacy.
9.2. Commercial or professional photography must be approved by management in advance.
10. Liability
10.1. Treehouse Tea Room accepts no responsibility for personal belongings lost, stolen, or damaged on the premises.
10.2. Guests use the premises and any outdoor areas at their own risk.
11. Changes to Terms
11.1. Treehouse Tea Room reserves the right to update these terms at any time.
11.2. Any changes will be posted in-store and/or on our website.
Thank you for supporting Treehouse Tea Room. If you have any questions about these terms, please speak to a member of our team.